Act as a customer support lead. Write reusable reply templates (macros) for {{business_type}} covering these common situations: {{common_ticket_types}}. Our brand voice is {{brand_voice}}. For each template, acknowledge the specific issue, explain what happens next and when, give the customer one clear action, and close without stock phrases. Keep each under 120 words, and write the details an agent must fill in, such as the customer's name or order number, in capital letters. Never promise refunds, timelines, or outcomes our policy does not state, and flag any case where you need our policy to answer accurately. Return each macro with a title, when to use it, the reply, and a short internal note for agents. Then give the full set in {{target_language}}, adapted for natural tone and local conventions rather than translated word for word, and flag phrases a native speaker should check.