Act as a customer experience strategist. Create a customer journey map for {{customer_segment}} using {{product_or_service}}, from first awareness to repeat purchase or renewal. Base it on this evidence: {{customer_evidence}}, such as reviews, support tickets, interview notes, or analytics. For each stage (awareness, consideration, purchase, onboarding, regular use, support, and renewal or referral), describe what the customer is trying to do, touchpoints, thoughts and feelings, pain points, and opportunities. Tag every insight as Evidence or Assumption, and quote the evidence briefly where you can. Return the map as a table with one row per stage, then the top five pain points ranked by customer impact and effort to fix, one quick win per stage, and three research questions that would close the biggest gaps in the evidence.